MLA/DLACon2025

In today's political climate, both the LGBTQIA+ community and Libraries are under attack. The community for who they are and the libraries for supporting them through representation. While some progress might start with a Drag Queen Story Time, it goes far beyond that. It goes to the heart of schools, public libraries, and into the political arena itself. Librarian and Pride Board Member Jayne Walters brings her knowledge and years of experience representing and advocating for both to share how these two can be stronger together in this ongoing fight.

User experience is the philosophy of considering spaces, services, and processes from the end user's point of view. Shifting our perspective from what makes sense to librarians to what makes sense patrons will create a better experience for patrons using our space. This program will discuss how to get into the mind of a patron, creating an enjoyable experience, and the possible pain points of our services.