This program will center community building and trust as some of the most effective strategies for creating safe, inclusive environments inside libraries. We will explore how deepening relationships with self, co-workers, and patrons can result in not only more successful de-escalation attempts, but also reduced frequency/intensity of disruptive incidents. The program will build on theories of conflict transformation, restorative practices, and human-centered approaches to responding to harm. Real life scenarios and success stories will be shared.
